Terms of Service

1. Acceptance of Terms

By registering for, accessing, or using Love2Collab (the “Platform”, “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use the Platform.

These Terms apply to all users — both brands (“Brands”) and content creators (“Creators”). Supplemental terms may apply to specific features and will be presented at the time you use them.

2. Description of Platform

Love2Collab is an AI-powered influencer-marketing marketplace registered in India. We provide:

• A discovery and matching engine connecting D2C Brands with micro-influencer Creators.
• Campaign management tools for briefing, content submission, approval workflows, and performance tracking.
• An escrow payment system (via Razorpay) that holds campaign funds until content is approved.
• Creator payout infrastructure and bank-account-linked disbursements.
• Instagram Business Login integration for creator profile verification and optional Auto-DM campaigns.

Love2Collab is a marketplace facilitator. We are not a party to collaboration agreements between Brands and Creators and are not responsible for the content or deliverables produced.

3. Eligibility

• You must be at least 18 years of age to use the Platform.
• Brands must be a registered business entity or an authorised representative thereof.
• You may not use the Platform if you have been previously suspended or banned by us.

4. User Obligations

You agree to:

• Provide accurate, current, and complete information during registration and keep it updated.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorised access.
• Not use the Platform for any unlawful, fraudulent, or abusive purpose.
• Not attempt to scrape, reverse-engineer, or circumvent any security measures of the Platform.
• Creators: accurately represent your audience size, engagement metrics, and content capabilities. Inflating metrics or using bots is grounds for immediate suspension.
• Brands: provide accurate campaign briefs and not request content that infringes third-party rights or violates applicable advertising standards.

5. Instagram / Meta Integration

By connecting your Instagram account, you:

• Authorise Love2Collab to access your Instagram business profile data as described in our Privacy Policy.
• Agree that your use of the Auto-DM feature complies with Instagram's Platform Policy and all applicable laws.
• Acknowledge that Love2Collab is an independent service and is not affiliated with or endorsed by Meta Platforms, Inc.
• Understand that Meta may revoke permissions at any time, and that Love2Collab cannot guarantee uninterrupted access to Instagram data.

6. Payments, Escrow & Fees

• Campaign funds are held in escrow by Razorpay and released to the Creator only upon Brand approval of the submitted content.
• Love2Collab charges a platform service fee on each successful transaction. The fee amount is displayed before payment confirmation.
• All amounts are in Indian Rupees (INR) unless explicitly stated otherwise.
• Refunds are subject to our Dispute Resolution process (Section 8). Funds that have been released to a Creator are non-refundable except in cases of proven fraud.

7. Content & Intellectual Property

• Creators retain ownership of content they produce. By submitting content on a campaign, Creators grant the Brand a non-exclusive, royalty-free licence to use the content for the purpose agreed in the campaign brief.
• Brands may not use Creator content beyond the agreed scope without separate written consent from the Creator.
• Love2Collab does not claim ownership of any user-generated content.
• You must not upload content that infringes intellectual property rights, is defamatory, obscene, or violates any applicable law.

8. Dispute Resolution

If a Brand and Creator cannot resolve a disagreement, either party may raise a formal dispute via the Platform's Dispute Centre. Our admin team will review the evidence and issue a binding decision within 14 business days. Love2Collab's decision is final for disputes concerning escrowed funds.

Any legal disputes not resolved through our internal process shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India, and governed by Indian law.

9. Prohibited Activities

• Using bots, fake accounts, or purchased followers to misrepresent engagement.
• Contacting other users outside the Platform to circumvent fees.
• Posting spam, phishing links, or malware.
• Offering or requesting sexual, harmful, or illegal services.
• Impersonating another user or Love2Collab staff.
• Using the Instagram Auto-DM feature in violation of Meta's Messaging Policy.

Violation of these prohibitions may result in immediate account suspension, fund forfeiture, and legal action.

10. Disclaimers & Limitation of Liability

The Platform is provided “as is” and “as available”. We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses.

To the maximum extent permitted by law, Love2Collab shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, goodwill, or data arising from your use of the Platform.
• Actions or omissions of third-party service providers (Razorpay, Meta, etc.).

Our aggregate liability to you for any claim shall not exceed the total fees paid by you to Love2Collab in the 3 months preceding the claim.

11. Termination

We may suspend or terminate your account at any time for violation of these Terms. You may delete your account at any time from your account settings. Upon termination, your right to use the Platform ceases immediately. Outstanding escrowed payments will be processed or refunded in accordance with our dispute procedures.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide at least 14 days' notice of material changes via email or a platform notification. Continued use after the effective date constitutes acceptance of the revised Terms.

13. Contact

For questions about these Terms, contact us at [email protected].